written communication english

Provides instruction and simple step-by-step practice in writing emails, letters, faxes and forms. Covers aspects of Business writing that are fundamental to the hospitality industry such as introductions, arranging meetings, travel plans, dealing with complaints and report writing. Students of this course are given a comprehensive reference pack explaining layout, punctuation and style. Suitable for back of house staff.

• Introducing Yourself
• Arranging Meetings
• Discussing Travel Plans
• Recommending
• Inviting
• Making Inquiries
• Making Payment
• Complaints
• Checking Progress
• Interoffice Memos
• Reports
• Social Situations