Siem Reap English

siem reap english barmanhospitalityenglish - intermediate

For hotel employees at an intermediate English level. Focussing on everyday situations to give employees practical English that can be used immediately. Suitable for: Receptionist, porter, bartender, chambermaid, housekeeper, concierge, waiter/waitress, management trainee. Units contain clear language structures, necessary vocabulary, and realistic listening activities with a strong focus on speaking and communication.

  • Dealing With Incoming Calls
  • Customer Information
  • Taking Reservations
  • Dealing With Booking Enquiries
  • Correspondence
  • Welcoming Guests
  • Dealing With Check-In Problems
  • Explaining How Things Work In The Hotel
  • Serving Drinks
  • Food Service
  • Know Your Region
  • Explaining Travel Options
  • Giving Directions
  • Meeting Customer Needs
  • Complaints and Apologies
  • Mistakes And Problems
  • Giving Advice And Assistance
  • Telephone Communication Problems
  • Conference And Meeting Enquiries
  • Handling Payments
  • Explaining and Training
  • Working In Housekeeping
  • Health, Safety and Security
  • Countries And Cultures
  • Exploring Different Cultures
  • Working Life
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